Career Opportunities with Community Teamwork Inc

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Lead Rental Assistance Program Representative

Department: Housing
Location: Lowell, MA

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.


At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement
  • 11 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency
  • 37.5 hour work week

As part of a Rental Assistance team, the Lead Program Representative provides information and assistance to Participants of the Housing Choice Voucher Program and Housing Providers concerning eligibility and program requirements, the provision of services, and (subsidy) administration. The position maintains a (participant) caseload and the corresponding documentation in compliance with program regulations. The position supports the mission and objectives of the Rental Assistance program through the delivery of professional and knowledgeable services to the community. Responsibilities include: Oversee Rental Assistance Program Representatives; Assist with program orientation and on-going compliance training of program reps; Monitor Quality Assurance and compliance in collaboration with Manager of Quality Assurance and Policy; Participate in monthly Supervision meetings with Program Reps and Program Manager and Assist Participants and Housing Providers with all procedures necessary in maintaining their program participation, including recertificationís, relocation and leasing, processing timely Rent Increase requests, annual and interim income adjustments, changes in family composition, transfers, and other Policies or Procedures in compliance with DHCD Admin Plan and CTI Policies.


Qualifications include:

  • High School Diploma or Equivalent. Bachelorís Degree in related field preferred.
  • 2-4 years previous related experience.
  • Ability to organize details and process information with high degree of accuracy. Timeliness and accuracy are skills essential to this position.
  • Familiarity with HUD/DHCD housing program regulations and eligibility requirements preferred.
  • Excellent organizational skills with the ability to manage on-going projects concurrently.
  • Collect and analyze financial and other data following guidelines to determine eligibility
  • Proficiency in math, Microsoft Office or similar technology required
  • Sensitivity to the needs of diverse, low income populations. Demonstrated ability to handle emotionally stressful situations and manage conflict.
  • Ability to manage several tasks at once.
  • Strong interpersonal, verbal, written, and negation skills.
  • Effective customer service, interpersonal and communications skills bother verbal and written.
  • Required to attend all EIV Workshops, Tracker and DHCD trainings that relate to the administration of the Department functions.
  • Ability to maintain confidentiality. Ability to meet deadlines and work under pressure.
  • Desire to work with low income, culturally diverse, and at-risk families and individuals.
  • Bi-lingual skills (English/Spanish or English/Khmer) preferred.
  • Must complete all DHCD Rental Assistance minimum training and certification requirements within one year of hire including but not limited to HCV Rent Calculation Certification, Fair Housing and Reasonable Accommodation Certification, HCV Eligibility Certification and MTW Initiative training.
  • Must have evidence of full COVID-19 immunization or must request and receive approval for a religious or medical exemption.



Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.


This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.



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