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Director of Quality & Compliance - Housing Division

Department: Housing
Location: Lowell, MA

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement
  • 11 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency
  • 37.5 hour work week

 

Director of Quality & Compliance Ė Housing Division

 

Are you interested in a position that will make a difference in your life and the lives of others?  Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low-income individuals and families.

 

We are seeking a Director of Housing Quality & Compliance. As a member of CTIís Housing and Homeless Services Division, the Director of Housing Quality & Compliance, will oversee the quality control functions, compliance, and other key program areas for the Housing Division.  The person in this role will contribute to the achievement of the organizationís mission, strategic and business objectives.

 

Duties and Responsibilities include but are not limited to the following:

  • Develop and implement internal systems for quality assurance and effectiveness that identify, quantify and measure program results, goals and objectives for the Housing Division.
  • Implement QC systems and measures for HUD and EOHHS compliance and reporting programs.
  • Audit client case files on a weekly basis. Review results and report deficiencies and errors to the Division Director of Housing Homeless Services and other managers. Ensure deficiencies are amended with staff in a timely manner. Prepare monthly reports.
  • Assist with the development of CTI program policy as necessitated by changes to HUD or DHCD rules.
  • Develop and conduct regular Housing related staff trainings, including monthly trainings and new staff orientation and training.

 

QUALIFICATIONS:

  • Bachelors degree required.  
  • Willingness to work as part of as team to promote the goals of the program and agency;
  • Must complete any training and certification requirements within one year of hire including but not limited to EIV Workshop and Training, Fair Housing and Reasonable Accommodation Certificate, HCV Eligibility Certification.  Ability to develop clear reports using spreadsheets,
  • Strong oral and written communication skills
  • Proficient with Windows, Microsoft Word, Excel, and comfort learning new software and tracking systems;
  • Thorough knowledge of federal and state rental assistance program regulations;
  • Strong organizational skills and detail-oriented;
  • Bi-lingual preferred
  • Must have evidence of full COVID-19 immunization or must request and receive approval for a religious or medical exemption.

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.

 

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