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Leasing Specialist - Housing & Homeless

Department: Housing
Location: Lowell, MA

Leasing Specialist Ė Housing & Homeless

 

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

 

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement
  • 11 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency
  • 37.5 hour work week

 

We are seeking a Leasing Specialist who will be the key point of contact for Housing Providers where CTIís Leased Housing Program tenants reside. This position is expected to build and maintain strong relationships with Housing Providers and manage all Housing Provider communications. Additionally, the Leasing Specialist is responsible for the rent reasonableness for new and existing units. The position supports the mission and objectives of the Rental Assistance program through the delivery of professional and knowledgeable services to the community.

Duties and Responsibilities include but are not limited to the following:

  • Ensure leasing activities completed including; processing RFTA, review leasing packets, accurately calculating rents, and complete move-in process.
  • Prepare HAP contracts and leases within the required timeframe based on HUD/DHCD regulations.
  • Maintain basic knowledge regarding program regulations and housing inspection requirements and procedures.
  • Receive, review, and track all rent increase requests.
  • Process rent reasonableness including; obtain applicable approvals for rents outside of the comparable range, complete rent burden determinations, and negotiate rent with landlords where applicable.

Basic expectations of this position is to act as the customer service arm of the department and work with clientele as a case manager or customer support point person to resolve any concerns that the clientele are presenting. This position will work closely with Program Reps, Inspections, and QC staff to ensure the correct information is being provided to clients. This position will also provide follow up support to make sure issues are resolved in a timely manner. This position will engage with the high volume of phone calls and walk-in clientele each day to resolve crisis or questions that are presenting.

 

QUALIFICATIONS:

 

  • At least 3 years of experience in residential property management and/or administration of rental assistance programs including at least one year of experience performing data analysis or forecasting methods, or related activities, preferably in a Public Housing, Housing Choice Voucher, or other Federally-assisted housing program.
  • Work Experience: 2 years related work experience.
  • Minimum Education: High School Diploma or Equivalent
  • Preferred Education: Bachelor's
  • Ability to organize details and process information with high degree of accuracy.
  • Timeliness and accuracy are skills essential to this position.
  • Ability to complete complex and detailed tasks in a timely manner.
  • Ability to plan and prioritize duties.
  • Strong written and verbal communication skills.
  • Accuracy in making mathematical calculations.
  • Strong analytical and problem-solving skills.
  • Positive attitude with strong interpersonal and negotiation skills.
  • Ability to work independently within a busy and diverse team setting.
  • Strong computer literacy skills; working knowledge of Microsoft Office, specifically Word and Excel, tablets and Cloud interface.
  • Experience using computer software to organize, store, and analyze data.
  • Bachelor degree or equivalent experience preferred.
  • Must have evidence of full COVID-19 immunization or must request and receive approval for a religious or medical exemption.

 

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

 

This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.

 

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