Career Opportunities with Community Teamwork Inc

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Customer Service - Program Representative

Department: Housing
Location: Lowell, MA

Customer Service - Program Representative

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement
  • 11 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency
  • 37.5 hour work week

As part of the Rental Assistance team, the Customer Service - Program Representative provides information and assistance to rental assistance program participants with regards to eligibility and program requirements.

If you have worked in customer service in fast paced environments that require strong attention to detail and good time management skills, then this job is for you! Training will be provided to candidates that have the willingness to learn and make a difference in people’s lives.


The ideal candidate for this role will have the following:

  • Excellent customer service and communication skills.
  • Strong organizational skills, timeliness and accuracy are skills essential to this position.
  • Good attention to detail.
  • Strong sense of urgency and time management skills.
  • Ability to multitask efficiently.
  • Basic computer skills.
  • High School Diploma or equivalent. Associate's or higher degree in a related field preferred.
  • 2+ years of related experience preferred.
  • Desire to work with low income, culturally diverse, and at-risk families and individuals.
  • Ability to maintain confidentiality.
  • Ability to meet deadlines and work under pressure.
  • Bi-lingual skills (English/Spanish or English/Khmer) preferred.
  • Familiarity with housing regulations is a plus.


Responsibilities include:

  • Communicate with clients by telephone, email or in person to provide information about services available or to handle any concerns.
  • Screen client inquiries for eligibility.
  • Check to ensure that appropriate changes were made to resolve client concerns:
    • Re-certifications/Lease-ups
    • Annual and interim income adjustments
    • Changes in family composition/Change of address
    • Move-outs/Transfers/Inspections
  • Maintaining client caseload as well as appropriate documentation ensuring compliance with program regulations.
  • Explain program requirements, regulations and procedures to applicants, participants and owners.
  • Must have evidence of full COVID-19 immunization or must request and receive approval for a religious or medical exemption.


Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.


This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.




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