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Assistant Director of Fuel Assistance

Department: Energy
Location: Lowell, MA

Assistant Director of Fuel Assistance

 

Are you interested in a position that will make a difference in your life and the lives of others?  Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

 

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement
  • 11 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency

 

We are seeking an Assistant Director of Fuel Assistance who will work under the direction of the Director of Fuel Assistance and will be focused on helping families stay warm and to live in homes that are energy efficient.  Responsibilities include assisting with the overall monitoring of program operations and assisting fuel assistance staff with complex issues, while ensuring to maintain the State and Federal guidelines in order to achieve program goals and directives.

 

Responsibilities Include:

  • Assist Fuel Assistance Director with implementing, monitoring and enhancing procedures, data collection and reporting including evaluation and appropriate documentation of work performed.
  • Ensure staff compliance with contract guidelines, policies, regulations, goals and objectives.
  • Monitor and oversee the work of Client Services Representatives for quality and thoroughness.
  • Monitor and maintain accurate records of all payments and distribution of funds to fuel vendors and clients.
  • Provide advanced level support to clients and their families with complex fuel assistance related issues.  Provide advocacy, support, and referral information and assist clients and families to overcome barriers to become self-sufficient.
  • May be responsible for training new staff members.
  • Develop and submit reports to funders and Agency as needed.
  • Plan systems for effective outreach, intake, internal processing and statistical reporting of program.
  • May assist Fuel Assistance Director with developing and implementing outreach plan(s) including materials, trainings, hours of operation and monitoring for all volunteer intake sites.
  • May act as Agency liaison to various funding sources, community programs and agency staff.
  • Integrate a DE&I lens in all activities, encourage colleagues to engage in DE&I work, and contribute to our mission of building a more diverse, equitable, and inclusive organization for our employees, clients, and partners; requires ongoing investment in a personal and professional journey to understand identity and address unconscious bias, power, and privilege.

Qualifications include:

  • Bachelor’s Degree or four (4) years’ experience may substitute.
  • Minimum of 3-5 years’ experience working with low income individuals or families required.
  • Minimum of one-year assessment, advocacy and customer service work in a Human Service field required.
  • Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up CTI’s clientele
  • Ability to articulate program goals and policies to participants, other community agencies, and vendors. Ability to comprehend and work with complex governmental regulations.
  • Experience working with low income families and federally funded programs.
  • Strong proven leadership and decision-making abilities.
  • Experience in program planning and administration.
  • Proficient computer skills required in basic computer software and data collection systems.
  • Excellent customer service, organizational, interpersonal, oral and written communication skills.
  • Sensitivity to the needs of the participant population.
  • Ability to maintain confidentiality within the workplace.
  • Night and weekend work may be required as needed.

 

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

 

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.

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