Career Opportunities with Community Teamwork Inc

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WIC Program Assistant

Department: WIC Kirk St
Location: Lowell, MA

WIC Program Assistant

Starting pay $17.00 per hour

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 400 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement
  • 11 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency
  • 37.5 hour work week

CTIís WIC Program Assistant will be part of a team that is focused on helping families to meet their nutrition goals. This individual will perform income assessment and certification, issue benefits for healthy foods and support family needs through referrals. 

Perform reception duties such as:

  • Answer and direct phone calls and emails.
  • Provide referrals to other health and social services.
  • Screen applicant inquiries for eligibility.
  • Manage appointment scheduling/rescheduling including reminder phone calls.
  • Greet and triage participants to appropriate staff.
  • Oversee flow of applicants/participants in waiting area.
  • Complete in-reach and QA reports as assigned.
  • Clerical duties as required.
  • Integrate a DE&I lens in all activities, encourage colleagues to engage in DE&I work, and contribute to our mission of building a more diverse, equitable, and inclusive organization for our employees, clients, and partners; requires ongoing investment in a personal and professional journey to understand identity and address unconscious bias, power, and privilege

Follow all protocols and/or regulations for processing applicants/participants for (re)certification including:

  • Verification of identity, income, residency, and participant category. Complete data entry for (re)certification.
  • Educate and/or explain participantís rights and responsibilities, authorized representatives, WIC foods, and using the WIC card at authorized vendors.
  • Referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP), and Transitional Aid to Families of Dependent Children (TAFDC) programs as well as other health and human service programs.
  • Provide notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits.

Oversee benefit issuance for prescribed food prescription including:

  • (Re)issuing of food/formula prescription benefits.
  • Security of WIC Card stock.

Qualifications include:

  • High School Diploma or equivalent
  • One yearís general office experience with proficient computer skills
  • Experience in health care or community facility preferred.
  • Bilingual skills English/Khmer or English/Spanish desired.
  • Availability to work at multiple WIC sites and during program clinic hours, as needed; clinic hours including Wednesday evenings until 7:00PM and possibly 2 Saturday's/month 9:00AM - 2:00PM.
  • Full-time, in-office position
  • Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up CTIís clientele.

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.

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