Career Opportunities with Community Teamwork Inc

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Manager of Quality & Compliance

Department: Residential Programs
Location: Lowell, MA

Manager of Quality & Compliance  

As a member of Community Teamwork’s Housing & Homeless Division, the Manager of Quality & Compliance, oversees the quality control and compliance systems within the division or program. The Manager is responsible for program assessment, development, effectiveness, improvement and assuring compliance with all funder and agency regulation.

We offer:

  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement
  • 11 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency
  • 37.5 hour work week


Responsibilities Include:

  • Provide leadership and staff development to ensure the achievement of established program objectives.
  • Develop, implement, and monitor internal systems for quality assurance and effectiveness that identify, quantify, and measure program results, goals and objectives in compliance with funder regulations 
  • Develop, prepare, and review required reports for monitoring and measurement needs-present proactive recommendations to improve outcomes or reduce performance concerns
  • Develop and facilitate comprehensive trainings and coaching to staff on regulations, program compliance issues, and policies as well as monitor the effectiveness of such trainings. 
  • Assist with the development of CTI program policy as necessitated by changes to funders regulations and rules



  • Willingness to work as part of a team to promote the goals of the agency and program
  • Strong proven leadership and decision making capabilities
  • Demonstrate the ability to read and comprehend complex regulation,
  • Strong communication skills (both written and oral)
  • Strong organizational skillset
  • Demonstrate ability to learn and navigate databases and other technology systems
  • Desire to work with low-income, culturally diverse, vulnerable families and individuals
  • Excellent customer service
  • Proficient with Windows software (Word, Excel, PowerPoint, & Access) and comfort learning new software and data collecting systems
  • Bilingual skills preferred (English/Spanish or English/Khmer)


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative, outcome-focused team in an organization committed to excellence.

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