Career Opportunities with Community Teamwork Inc

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Family Services Worker

Department: C&FS Admin
Location: Lowell, MA

The Family Service Worker is responsible for providing entry level case management to clients and their families. The Family Service Worker works closely with families and classroom staff to promote family engagement and school readiness.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement
  • 11 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency


  • Welcome families into the program via Parent Orientation and Enrollment Meetings and encourage parents to become engaged in the programís decision-making process through participation on the Policy Council, Parent Committee, classroom activities and training opportunities
  • Complete intake and needs assessments with each family, which may involve a broad range of areas including housing, finance & budgeting, employment, education, food& nutrition, school & daycare, legal issues, health, parenting, and daily living skills.
  • Maintain the structure and policies of the program through orientation of participants by reviewing program rules, policies, and case management visits.
  • Complete home visits with assigned families at least semi-annually
  • Interview and evaluate clients to formulate Individualized Family Partnership Agreements based on Program requirements. Work closely with families to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process
  • Establish, evaluate and monitor goals for clients linked to measurable outcomes. Work collaboratively with interdisciplinary team of collateral providers and partners to ensure coordination of services.
  • Advocate on behalf of clients.
  • Provide support, referrals, and guidance to parents for themselves and their children.
  • Work closely with classroom staff to promote school readiness for assigned children and families
  • Plan and facilitate Parent Committee meetings
  • Recruit children and families to participate in the Early Learning Program or School Age, including children with diagnosed disabilities
  • Monitor child attendance in accordance with attendance procedures and support families to maintain consistent attendance
  • Gather and maintain child and family health and other documentation to comply with Head Start/EEC mandates
  • Assist families with transitions into and out of Head Start, and into other educational and childcare settings
  • Maintain accurate case records by documenting all services rendered including up to date case notes, telephone contact logs and referrals. Enter required data into the agency databases with reporting as required.
  • Provide emergency response management to address any crises or safety issues that may arise.
  • Integrate a DE&I lens in all activities, encourage colleagues to engage in DE&I work, and contribute to our mission of building a more diverse, equitable, and inclusive organization for our employees, clients, and partners; requires ongoing investment in a personal and professional journey to understand identity and address unconscious bias, power, and privilege.

Successful candidate will possess:

  • 1-2 yearsí experience in human services or early education.
  • Experience working with parents and/or young children preferred.
  • Proficiency in Spanish, Portuguese, Khmer or Arabic preferred.
  • Desire to work with low income, culturally diverse, and at-risk families and individuals.
  • Excellent Customer Service, organizational, interpersonal, oral and written communication skills.
  • Ability to manage multiple priorities and work in a fast-paced environment.
  • Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up CTIís clientele
  • Proficient computer skills required in basic computer software and data collection systems.
  • Must have evidence of full COVID-19 immunization or request for a religious or medical exemption by that date
  • CORI/DCF review prior to employment. ®
  • Excellent crisis management skills.

Bachelorís Degree required, preferably in a Human Services related field.


Valid Driverís License

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.


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