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Lead Youth Navigator - Lead Case Manager

Department: Housing
Location: Lowell, MA

Lead Youth Navigator - Lead Case Manager
Youth Services is EXPANDING!!

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement
  • 11 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency
  • 37.5 hour work week

We are seeking a Lead Youth Navigator - Lead Case Manager as part of CTI’s Youth Services team located at the Youth Opportunity Center.

Youth Services Lead Youth Navigator - Lead Case Manager will provide advanced levels of support to young adults entering programming. This includes providing advanced level case management, advocacy, referral information and supporting participants in overcoming barriers towards stability. The Lead Youth Navigator will facilitate connection and assistance for youth and young adults (16-24) to Youth Services programming and other community resources.

Responsibilities Include:

  • Train and supervise Youth Navigator staff members.
  • Responsible for receiving, assigning, and monitoring new referrals to Youth Services Programming.
  • Develop and use network of available services to assist participants and staff.
  • Support in complete intake and assessments with participant.
  • Interview and evaluate participants to formulate Individualized Service Plans based on program requirements.
  • Work closely with Youth Navigators and program participants to identify and build upon strengths
  • Develop strategies to address barriers and concerns identified through the assessment process.

Qualifications:

  • Bachelor’s Degree preferred, preferably in a Human Services related field. Minimum 5+ years’ direct case management experience may substitute for degree.
  • Knowledge and experience working with youth and young adults 16-24
  • Demonstrated knowledge of community resources available to low-income individuals and families.
  • Excellent customer service, organizational, oral and written communication skills.
  • Ability to manage multiple priorities and work in a fast-paced environment.
  • Proficient computer skills required in basic computer software and data collection systems.
  • Excellent crisis management skills.
  • Ability to maintain accurate records and confidentiality of information.
  • Excellent attention to detail.
  • Bilingual (English/Spanish, English/Khmer, English/Portuguese) preferred.
  • Driving required.

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.

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