Career Opportunities with Community Teamwork Inc

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Emergency Services Manager - Youth Services

Department: Housing
Location: Lowell, MA

Youth Services is Hiring an Emergency Services Manager!

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement
  • 11 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency
  • 37.5 hour work week

The Emergency Services Manager of Youth Services is responsible for the oversight of weekday, weekend and overnight operations of the Crisis Transitional Living Program.  The ESM will provide direct support to the Lead Crisis Transitional Housing Case Managers, overnight staff as well as their respective staff.  The Emergency Services Manager will work collaboratively with other team members in leadership to ensure programmatic expectations are met.

  1. Support Lead Crisis Case Managers and staffing in an on-going manner.
  2. Work Collaboratively with other Program Managers as needed to support case management needs.
  3. Collaborate and build partnerships with community stakeholders
  4. Support staff through effective supervision, advocacy, and training
  5. Create and maintain a supportive and inclusive climate within programming
  6. Develop, implement, and monitor strategies used to attain goals and outcomes
  7. Overseeing data collection and reporting requirements of the agency and funders
  8. Implement and ensure compliance with funding and agency standards.
  9. Identify and participate in agency and/or community meetings that will impact programming and services
  10. Follow customer service protocols and maintain consistent and professional relationships with co-workers, vendors, participants, and funders
  11. Identify professional develop opportunities for program staff.
  12. Respond to all correspondence in a timely manner.


  • Familiarity with HUD/DHCD housing program regulations and eligibility requirements preferred.
  • Excellent organizational skills with the ability to manage on-going projects concurrently.
  • Collect and analyze financial and other data following guidelines to determine eligibility.
  • Proficiency in math, Microsoft Office or similar technology required
  • Strong interpersonal, oral and written communication skills. Good negotiation and customer service skills.
  • Sensitivity to the needs of diverse, low income populations.  Ability to manage several tasks at once.
  • Sound judgment, demonstrated ability to handle emotionally stressful situations and manage conflict.
  • outstanding communication skills and the ability to work proactively and independently in a diverse environment
  • Ability to maintain confidentiality.
  • Ability to meet deadlines and work under pressure.
  • Desire to work with low income, culturally diverse, and at-risk families and individuals.
  • Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up CTIís clientele.
  • Bi-lingual skills (English/Spanish or English/Khmer) preferred.


Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.

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