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Intake & Assessment Manager - Youth Services

Department: Housing
Location: Lowell, MA

Intake and Assessment Manager - Youth Services 
Youth Services is EXPANDING!!

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low-income individuals and families.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement
  • 11 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency
  • 37.5 hour work week

We are seeking an Intake and Assessment Manager as part of CTIís Youth Services team located at the Youth Opportunity Center.

The Intake and Assessment Manager of Youth Services will be responsible for the oversight and support to the Intake and Navigation team. The Intake and Navigation Manager will work collaborate with other departments and providers to ensure effective programming is provided in compliance with funder and agency expectations  

Responsibilities Include:

  • Directly supervise lead staff and day to day operations
  • Identify, Develop and Preserve partnership relationships with stakeholders
  • Support staff through effective supervision, advocacy, and training
  • Develop, implement, and uphold a supportive and inclusive climate within programming
  • Develop, implement, and monitor strategies used to attain goals and outcomes
  • Monitor data collection and reporting requirements of the agency and funders
  • Ensure compliance systems are active to comply with performance standards
  • Ensure a strong trauma informed youth-focused service delivery model is provided
  • Identify and participate in agency and/or community meetings that will impact programming and services
  • Follow customer service protocols and maintain consistent and professional relationships with co-workers, vendors, participants, and funders
  • Identify professional develop opportunities for program staff.
  • Integrate a DE&I lens in all activities, encourage colleagues to engage in DE&I work, and contribute to our mission of building a more diverse, equitable, and inclusive organization for our employees, clients, and partners; requires ongoing investment in a personal and professional journey to understand identity and address unconscious bias, power, and privilege.
  • Perform other related duties as assigned.

Qualifications:

  • High School Diploma or Higher Education Degree Preferred. 
  • Familiarity with HUD/DHCD housing program regulations and eligibility requirements preferred.
  • Excellent organizational skills with the ability to manage on-going projects concurrently.
  • Collect and analyze financial and other data following guidelines to determine eligibility.
  • Proficiency in math, Microsoft Office or similar technology required
  • Strong interpersonal, oral and written communication skills. Good negotiation and customer service skills.
  • Sensitivity to the needs of diverse, low income populations.  Ability to manage several tasks at once.
  • Sound judgment, demonstrated ability to handle emotionally stressful situations and manage conflict.
  • outstanding communication skills and the ability to work proactively and independently in a diverse environment
  • Ability to maintain confidentiality.
  • Ability to meet deadlines and work under pressure.
  • Desire to work with low income, culturally diverse, and at-risk families and individuals.
  • Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up CTIís clientele.
  • Bi-lingual skills (English/Spanish or English/Khmer) preferred.

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.

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