Career Opportunities with Community Teamwork Inc

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Residential Counselor

Department: Residential Programs
Location: Lowell, MA

Residential Counselor  Full Time, M-F


Are you interested in a position that will make a difference in your life and the lives of others?  Community Teamwork is a private non-profit organization with over 500 employees dedicated to reducing barriers and creating opportunities for low income individuals.


At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement
  • 11 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency


We have multiple openings for individuals to work in our Shelter Staff program. Residential Counselors are responsible for working closely with clients in a congregate emergency residential shelter site, to provide life skills support to individuals who are staying at the shelter. This position also provides oversight of site operations which include enforcing safety measures, program rules, and evening expectations using a trauma informed and client centered approach. Other responsibilities include: assisting with screening, intake activities and orientation of new clients into the shelter program; providing guidance and information to clients regarding the daily activity schedule, house rules and policies; overseeing security and safety; completing housekeeping duties; ensuring daily chores are completed; providing emergency crisis management to individuals.

Qualifications include:

  • High School Diploma or equivalent required.
  • 1 year previous experience working with individuals in need of social services (preferably low income individuals) required.
  • Excellent customer service, organizational, interpersonal, oral and written communication skills.
  • Excellent crisis management skills.
  • Proficient computer skills required in basic computer software and data collection.
  • Good attention to detail.
  • Bilingual skills preferred.

Please indicate in your cover letter whether you are interested in 2nd shift or 3rd shift.

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.


This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence. 

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