Career Opportunities with Community Teamwork Inc

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Intake Specialist

Department: C&FS Education
Location: Lowell, MA

The Intake and Eligibility Specialist will perform initial intake and eligibility assessment of clients seeking services through the Division of Child & Family Services.  Assist clients in completion of subsidy application process and verification of documentation.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement
  • 11 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency

Duties and Responsibilities

  1. Coordinate with Program to ensure program capacity.
  2. Communicate with clients via telephone, internet and in person and advise of program requirements.
  3. Enter client information into appropriate databases.  Ensure all data is entered accurately in all required databases, including Kinderwait, Child Plus,and eCCIMS.
  4. Ensure all required documents are included in the child’s file.
  5. Process all status changes for enrolled children.
  6. Complete reassessments as required by the funding source.
  7. Develop and maintain relationships with key stakeholders.
  8. Assist with the administration and record-keeping of the program. 
  9. Provide Intake Manager with client tracking numbers as requested.
  10. Integrate a DE&I lens in all activities, encourage colleagues to engage in DE&I work, and contribute to our mission of building a more diverse, equitable, and inclusive organization for our employees, clients, and partners; requires ongoing investment in a personal and professional journey to understand identity and address unconscious bias, power, and privilege.

Successful Candidate will Possess

  1. Proficient computer skills required in basic computer software and data collection systems.
  2. Demonstrated ability to prioritize work and problem solve.
  3.   Excellent customer service, organizational, interpersonal, oral and written communication skills.
  4.   Ability to maintain accurate records and maintain confidentiality of information.
  5.  Knowledge and experience working with low income, culturally diverse, and at-risk families and individuals.
  6.  Bilingual skills (English, Spanish, Khmer) desired.
  7.  Evidence of recent Mantoux, physical exam, and MMR.
  8.  CORI/DCF/Fingerprinting.
  9. Evidence of complete Covid Vaccination or medical or religious exemption at time of hire
  10. 1-2 years’ experience providing intake and referral services, community outreach or other related social service functions.
  11. Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up CTI’s clientele


HS or equivalent, AA preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.

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