Diversion Case Manager - Individual Homelessness

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is seeking a Diversion Case Manager who will be responsible for providing case management to participants and providing advocacy, support, and referral information and assisting individuals to overcome barriers to becoming self-sufficient.

Community Teamwork is a private non-profit organization with over 600 employees, and we are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities. We offer a supportive, mission-driven environment where you can thrive both personally and professionally.

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

• Hourly Pay: starting at $24.34 per hour
• Casual work environment
• 4 weeks of Paid Time Off
• Medical, Dental, and Vision insurance
• Paid Life Insurance
• Tuition reimbursement
• 12 paid holidays (including one floating holiday)
• Paid sick leave
• Career advancement and professional development opportunities
• 5% contribution to your 401K retirement account after 6 months of employment, whether or not you participate on on your own
• 37.5 hour work week (paid for 40 hours)
• Great co-workers and a fulfilling mission

Responsibilities:

• Conduct outreach and assessments in the community (Greater Lowell and Merrimack Valley Region)
• Evaluate and assess referrals using a Housing First framework
• Collaborate with local homeless service providers to facilitate smooth transitions from shelters to permanent housing
• Maintain accurate case records and collect data for statistical analysis
• Develop and implement participant-centered service plans, focusing on achieving participant goals
• Monitor participant progress, identifying strengths, needs, barriers, and goals to sustain housing and increase self-sufficiency
• Educate participants on daily living activities and refer them to necessary service providers
• Conduct home visits and assist participants in accessing community resources
• Network and maintain positive relationships with landlords, property managers, housing authorities, social service organizations, and state agencies
• Provide crisis intervention, mediation, and service coordination as needed
• Collaborate with internal and external partners
• Participate in regular meetings and training sessions

Qualifications:

• High School Diploma or equivalent required
• Relevant experience in case management or a related field
• Knowledge of community resources for low-income individuals and families
• Empathy and understanding of homelessness and related issues
• Excellent customer service skills and ability to communicate effectively with supervisors, coworkers, volunteers, donors, and participants
• Ability to manage multiple priorities in a fast-paced environment
• Proficient in basic computer software and data collection systems
• Strong crisis management skills
• Ability to maintain accurate records and confidentiality
• Bilingual (English/Spanish, English/Haitian-Creole, English/Khmer, English/Portuguese) preferred

Equal Opportunity Employer – Vets/Disabled