WIC Program Assistant

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 600 employees dedicated to reducing barriers and creating opportunities for low-income individuals and families.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

• Pay range $20.43 - $22.83 per hour
• Casual work environment
• PTO - Paid Time Off
• Medical
• Dental
• Vision
• Paid Life Insurance
• Tuition reimbursement
• 12 paid holidays
• Paid sick leave
• Career advancement and professional development
• 5% contribution to your 401K whether you participate on your own or not.
• Great co-workers and a great mission with an outstanding Community Action Agency

CTI’s WIC Program Assistant will be part of a team that is focused on helping families to meet their nutrition goals. Responsibilities include performing income assessment and eligibility determination, issue benefits for healthy foods and support family needs through referrals.

Perform reception duties such as:

• Answer and direct phone calls and emails.
• Provide referrals to other health and social services.
• Screen applicant inquiries for eligibility.
• Manage appointment scheduling/rescheduling including reminder phone calls.
• Greet and triage participants to appropriate staff.
• Oversee flow of applicants/participants in waiting area.
• Clerical duties as required.

Follow all protocols and/or regulations for processing applicants/participants for (re)certification including:

• Verification of identity, income, residency, and participant category. Complete data entry for (re)certification.
• Educate and/or explain participant’s rights and responsibilities, authorized representatives, WIC foods, and using the WIC card at authorized vendors.
• Referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP), and Transitional Aid to Families of Dependent Children (TAFDC) programs as well as other health and human service programs.
• Provide notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits.

Oversee benefit issuance for prescribed food prescription including:

• (Re)issuing of food/formula prescription benefits.
• Security of WIC Card stock.

Conduct quality assurance activities.

Uphold the values of CTI – Equity, Integrity, Compassion.

Perform other related duties as assigned.

Qualifications include:

• High School Diploma or equivalent required.
• One year’s general office experience with proficient computer skills required.
• Experience in health care or community facility preferred.
• Sensitivity to the needs of the participant population.
• Good communication and interpersonal skills.
• Bilingual skills English/Khmer, English/Portuguese or English/Spanish desired.
• Availability to work at multiple WIC sites and during program clinic hours, as needed.

Equal Opportunity Employer – Vets/Disabled