Case Manager

Pay Range per hour $ $24.00 - $27.00

Company Overview

Community Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Position Summary:

The Case Manager is responsible for providing case management to participants. Provide advocacy, support, and referral information and assist individuals or families to overcome barriers to become self-sufficient.

Essential Functions and Responsibilities:

1. Complete intake and needs assessments with each participant, which may involve a broad range of areas including housing, finance & budgeting, employment, education, food & nutrition, school & daycare, legal issues, health, parenting, and daily living skills.
2. Interview and evaluate clients to formulate Individualized Service Plans based on Program requirements. Work closely with clients to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process.
3. Help clients build self-sufficiency plans. Assist clients to transition to self-advocacy roles.
4. Advocate on behalf of clients and attend administrative hearings if necessary.
5. May have to perform home visits and/or unit inspections.
6. Establish, evaluate and monitor goals for clients linked to measurable outcomes. Work collaboratively with interdisciplinary teams of collateral providers and partners to ensure coordination of services.
7. Maintain the structure and policies of the program through orientation of participants by reviewing program rules, policies, and case management visits.
8. Maintain accurate case records by documenting all services rendered including up to date case notes, telephone contact logs and referrals. Enter required data into the agency databases with reporting as required.
9. Provide emergency response management to address any crises or safety issues that may arise.
10. Accompany and/or transport participants to appointments as necessary. Assist families with arranging appointments.
11. On-call duties as assigned.
12. Uphold the values of CTI – Equity, Integrity, Compassion.

The duties listed above are representative of the work performed. Other related duties may be assigned.

Qualifications:

1. Prior related experience required.
2. High School Diploma or Equivalent required.
3. Knowledge and experience working with low income, culturally diverse, and at-risk families and individuals.
4. Demonstrated knowledge of community resources available to low-income individuals and families.
5. Excellent customer service, organizational, oral and written communication skills.
6. Ability to manage multiple priorities and work in a fast-paced environment.
7. Proficient computer skills required in basic computer software and data collection systems.
8. Excellent crisis management skills.
9. Ability to maintain accurate records and confidentiality of information.
10. Excellent attention to detail.
11. Valid driver's license.
12. Ability to pass background check

Preferred Qualifications:

• Bilingual Spanish, Khmer, Portuguese

Benefit Information

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. We offer:

• 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays.
• Medical, Dental, and Vision Insurance - Company Paid Life Insurance – Critical Illness Insurance-Pet Insurance
• Tuition Reimbursement - Career Advancement and Professional Development Opportunities
• 5% employer contribution to your 401K retirement account after 6 months of employment
• Great co-workers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve.

The base salary range represents the Agency’s good-faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications.

Equal Opportunity Employer – Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.